Mashreq began life as the Bank of Oman, based in Dubai, in 1967. Celebrating its 40th birthday in 2007, Mashreq has grown to its current position as the largest private bank in the United Arab Emirates (UAE).
Branches in India
The Bank have two Correspondent Banking branches in India, based in Mumbai and New Delhi.
Mumbai Branch (Exclusive Correspondent Banking Branch)
Address 1305 , Raheja Centre, 13th Floor, Nariman Point, Mumbai – 400021
Telephone +91 22 66327200
Fax +91 22 66301554
New Delhi Branch (Exclusive Correspondent Banking Branch)
Address Dr. Gopaldas Bhavan, 28, Barakhamba Road, New Delhi - 110 001, INDIA
Telephone +9111 23350560
Fax +9111 23357143
Current Openings
1. International IT Manager - Service Management Unit
2. Manager Alternate Channels
International IT Manager - Service Management Unit
Career Description
To ensure a single point of contact between Mindscape Information Technology (MIT) and all IBG and FIG branches addressing the following:
* Understanding business group goals and expectations;
* Ensuring quality and value added customer servicing;
* Coordinating and aligning business and technology needs, recommendations, and communication;
* Management of daily issues to closure;
* Identifies risks and mitigation plans;
* Managing a portfolio of projects and ensuring completion according to agreed time and budget;
* Planning and controlling of all technology journeys;
* Addressing projects realignment and communicating priority agreements and settings;
* Managing conflicts and resolution process;
* Managing daily interaction with technology;
* Conducting weekly, monthly status updates to business management to ensure awareness, eliminating risk and clarifying assumptions;
* Acting as single point of contact for all escalated matters ensuring proper resolution with agreement of both business and technology;
* Acting a single point of contact for all unclear/unidentified areas in technology;
* Coordinating with Enterprise Excellence Division – Project Management Office (PMO) at MIT for all initiatives in the horizon;
* Monitoring SLAs adherence and enforcing compliance to agreed measures in coordination between MIT and Enterprise Excellence Division (Performance Management);
* Coordinating with technology IT innovation division and recommending new solution to enhance contribution to business group bottom line and to increase efficiency;
* Identifying, evaluating and recommending performance and value creating opportunities to business group and Technology;
* Reporting HR issues and feedback to Personal Enablement Division;
* Reporting issues and conflicts to Enterprise Excellence Division (PMO) and ensuring prompt closure.
* 15-20% travel
Key Result Areas
* Successful project implementation and daily issue management.
* Identification of revenue enablement opportunities.
* Customer satisfaction.
* Service improvement.
Profile
5-8 years of Account Servicing and Project Management experience possessing the below listed traits:
* Network, applications and voice knowledge
* Customer centric focused
* Service oriented approach
* Relevant knowledge in the focused business area
* Strong people skills
* Strong problem solving skills
* Think out of the box
* Strong presentation skills
* Strong communication (oral and written) skills
* Strong Project Management skills
Manager Alternate Channels
Career Description
* Define and implementing the eBusiness & Self-Service strategy for the Retail Banking Group
* Manage all aspects of Alternate Channels including online Banking, Mobile banking, SMS Banking, ATMs, CCDMS, Branch Queuing Systems and e-statements.
* Drive Alternate channel & product development, functionality and innovations in alternate distribution channels
* Drive Alternate channel penetration, usage and transaction migration to increase profitability by reducing transaction costs
* Drive customer acquisition, usage and spend / balance build-up campaigns for all lines of business (including credit Cards, wealth management, retail assets) through alternate channels.
* Ensure availability of round the clock alternate channel banking services to retail customers to allow them to carry out banking at their own convenience.
Key Result Areas
A.Shareholder & Financials
* Ensure optimal availability of alternate channels including (Online Banking, Mobile Banking, SMS, ATMs, CCDMs, etc) to maximize retail sales and facilitate achievement of the retail banking volumes, revenue and profit targets.
* Drive alternate channel penetration and resultant transaction migration to ensue cost saves for the bank by offering innovative migration opportunities for transactions / services /sales.
* Define and evaluate KPIs for monitoring the performance of the unit, including usage statistics, downtimes, transaction success rates, etc; monitor the same on a periodic basis, define and implement actions required for further enhance quality and efficiency.
* Drive revenue streams through alternate channels including bill payments; increase revenue streams by introducing new functionalities.
* Drive acquisition and usage campaigns for all lines of businesses including credit cards, wealth Management and Retail Assets through Alternate Channels through Emails, SMS, ATMs, and Online Banking.
* Maintain an optimal ATM network by continuously monitoring individual ATM productivity and removing / rationalizing ATM rent expenses.
B.Customer
* Ensure a consistent customer experience across all Alternate Channels by harmonizing the look n feel and functionalities offered through all alternate channels
* Spearhead research in the alternate channel space to introduce new alternate channel offerings and to improve services / products to gain competitive advantage
* Analyze channel customer usage to implement effective and targeted usage and portfolio programs to enhance financial objectives
* Build and maintain strong and effective relationships with other related units to achieve the group’s goal.
* Work closely and effectively with Branch Management to maintain and optimal retail distribution network and effectively complement branch expansion
* Work closely with Branch Management to ensure customer migration by effectively leveraging the Customer Relations Officer (CRO) role in branches
* Work closely and effectively with Operations, Realty, Admin, Technology and project management to ensure availability of all Alternate channels to customers
* Seek to continuously exceed customer expectations through introduction of new and innovative alternate channel services / products in line with the retail bank strategy to provide customers the flexibility to conduct their banking transactions efficiently, effectively and yet safely.
C.Internal (Processes, Products, Regulatory)
* Lead the team responsible for implementing alternate channel strategy and ensure these channels deliver services as per agreed standards.
* Assess and manage the performance of subordinates on a periodic basis; discuss and resolve concerns / issues, if any
* Lead process / customer initiatives for migration of transactions from branches to alternate channels to achieve agreed migration targets
* Ensure highest levels of information security in all alternate channels by effectively assessing any information security risks and implementing process / product changes to mitigate these risks.
* Track and present reports on alternate channel usage and resultant revenues / cost saves incurred on a periodic basis for the Head of Distribution and Head of Retail Banking
* Liaise with MIT, PMO and applicable vendors to ensure maximum uptime of channels
* Work closely and effectively with Branch Operations to ensure optimal availability of in-branch ATMs /CCDMs.
D.Learning & Knowledge
* Possess and develop a superior knowledge of the alternate channels, including latest developments and trends and related risks, together with a sound knowledge of e-channel operations and control.
* Identify areas of professional development for self and staff
E.Other
* Ensure High standards of data protection confidentiality to safeguard commercially sensitive information.
Profile
* Superior knowledge of alternate channels, applications and technologies
* Well informed of latest trends in the online / mobile / self service distribution space
* Excellent oral and written communication skills
* Ability to take initiative, make decisions and follow through on implementation
* Personal integrity and self management
* Perceptive analyst, strong and organized leader
* 7-9 years experience in the development / implementation of alternate channels, of which at least 3 years in a similar position in a major banking institution
* Bachelor's degree
How to Apply:
For more information regarding careers at Mashreq send your questions or CV to careers@mashreqbank.com
You are requested to see the details from the Bank's website www.mashreqbank.com before applying.
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