ICICI Bank - Phone Banking Officers - Domestic and International Process

Description: The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).
Location: Thane, Hyderabad.
Key Deliverables:
Handle and resolve customer complaints/ queries over phone. Provide customers with relevant product and service information. Cross sell new product and service opportunities to customers over phone. Provide feedback to the team leaders about product / process.
Key Skills:
Good Communication Skills (English & Hindi Language). Open to work in rotational shifts.
Qualifications:
Age less than or equal to 28 years. Graduates in any discipline. 0 - 2 years experience in call centers handling domestic and international customers.
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