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Name of the Bank and PostLast Date

ICICI Bank - Phone Banking Officers - Domestic and International Process

Description: The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).
Location: Thane, Hyderabad.
Key Deliverables:
  • Handle and resolve customer complaints/ queries over phone.
  • Provide customers with relevant product and service information.
  • Cross sell new product and service opportunities to customers over phone.
  • Provide feedback to the team leaders about product / process.
Key Skills:
  • Good Communication Skills (English & Hindi Language).
  • Open to work in rotational shifts.
  • Age less than or equal to 28 years.
  • Graduates in any discipline.
  • 0 - 2 years experience in call centers handling domestic and international customers.
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